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Throttling

Throttling is applied based on the company’s tier. There are 4 tiers that have different throttling rules depending on whether the request is on a user endpoint or an admin endpoint. The restricted tier will automatically be applied to a company if their associated account is unpaid. In these situations only the “owner” or original creator of the company will still be able to access the API.

New companies, and those within the trial period have a throttling type of limited.

Sustained usage

Name user admin Condition
restricted 0/hour 0/hour Only the company owner can access the API.
limited 3000/hour 6000/hour -
standard 6000/hour 12000/hour -
extended 30000/hour 60000/hour -

Burst usage

In addition to sustained (hourly throttles), The platform API also throttles on requests per minute. These throttles exist to protect against high burst while also allowing some flexibility during abnormally high but short request loads.

Name user admin Condition
restricted 0/min 0/min Only the company owner can access the API.
limited 150/min 200/min -
standard 200/min 250/min -
extended 500/min 1000/min -